500 errors in the HTTP cycle

Any client (e.g. your Web browser or our CheckUpDown robot) goes through the following cycle when it communicates with your Web server:

Obtain an IP address from the IP name of your site (your site URL without the leading ‘http://’). This lookup (conversion of IP name to IP address) is provided by domain name servers (DNSs).
Open an IP socket connection to that IP address.
Write an HTTP data stream through that socket.
Receive an HTTP data stream back from your Web server in response. This data stream contains status codes whose values are determined by the HTTP protocol. Parse this data stream for status codes and other useful information.
This error occurs in the final step above when the client receives an HTTP status code that it recognises as ‘500’.

Fixing 500 errors – general

This error can only be resolved by fixes to the Web server software. It is not a client-side problem. It is up to the operators of your Web server site to locate and analyse the logs which should give further information about the error.

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